Contact

Most questions are answered faster where you booked. Here is who is responsible for what.

Help with a booking Frequently asked questions

Booking, payment, cancellation

Anything about an order - change, cancellation, refund, missing voucher - is handled by the partner you booked at. Have the booking number from your confirmation email ready.

GetYourGuide help centre: getyourguide.com/contact
Tiqets support: support.tiqets.com
Freetour help: freetour.com

The tour itself

Questions about the meeting point, the route, the start time or the guide go to the operator running the tour. Its name is on your ticket and on the tour page at the partner.

This website

Found a wrong detail, a dead link or a tour that does not belong on the page? Tell us. We correct errors and do not pass your message on to anyone.

Publisher: Cruise Media GmbH, see legal notice